Welcome to govCommunity!

Discuss, learn and share with each other and our internal experts to make government work better for everyone.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1275members
686posts

Community Activity

WEBINAR: Crafting Mobile Friendly Experiences

This is a webinar you don't want to miss from a true UX expert, our Director of Implementation Jose Otero (who spent almost 20 years working for Miami-Dade County and the City of Miami). Join us on Tuesday, Sept. 27 at 1pm ET/10am PT for a webinar on...

mobile friendly.png
RachaelT by Community Manager
  • 286 Views
  • 0 replies
  • 0 kudos

September Granicus University Schedule

The September Granicus University webinar series schedule is below. These webinars will include aspects of govAccess, govDelivery, govMeetings and govService. Please note: Each webinar (excluding UK and AUS Webinars) are scheduled in PST. The duratio...

Granicus-U.png
RachaelT by Community Manager
  • 1857 Views
  • 0 replies
  • 0 kudos

Notes on Cases solutions and suggestions please?

Hi, Can anybody please advise what they do in govService with regards to Notes.We are aware that there is the CaseNotes function, however it does not allow for form tokens to be used in the integrations, so we are unable to pull out of the process th...

Grey by New Contributor
  • 3225 Views
  • 0 replies
  • 0 kudos

Granicus University: August govMeetings Webinar Schedule

Don't miss out on this month's govMeetings trainings through Granicus University! Boards and Commissions - Customizing Board Details August 18, 11:00 AM PST Register Now iQM2 - Basic Admin Tasks August 2, 12:30 PM PST Register Now iQM2 - Office Hours...

RachaelT by Community Manager
  • 3586 Views
  • 0 replies
  • 0 kudos

Let's talk accessibility...

It's Americans with Disabilities Act Awareness Day. On July 26 each year, we celebrate this important civil rights law that works to ensure all people with disabilities have the same rights and opportunities as everyone else. Providing digital access...

RachaelT by Community Manager
  • 5875 Views
  • 1 replies
  • 1 kudos

Help/How to Guide for Self

Hi, We are about to launch our first service on the self platform and think it would benefit from a user guide to help the customer update/progress their cases in myservices. Would welcome any advice on what/how anyone else has gone about this.Many t...

Sefton22 by New Contributor
  • 6652 Views
  • 1 replies
  • 0 kudos

Hello from Dallas, TX

I'm currently serving as the Senior Public Information Officer for the City of Dallas Development Services Department. I haven't used govdelivery, but would like to transition to it from Constant Contact. It isn't very intuitive, so I'll need lots of...

RGerard by New Contributor
  • 6750 Views
  • 1 replies
  • 1 kudos

Tables / Matrix on Forms

Hello All, Just wondering if anybody has done anything on tables / Matrices within Forms Designer? I would like to be able to present a table to users to complete similar to the one below rather than having to have separate fields displayed one benea...

Riri by New Contributor II
  • 8862 Views
  • 2 replies
  • 0 kudos

Welcome Message Email Examples

In today's Granicus Summer School: Customer Experience 101 session, Nick talked about the importance of welcome messages. Who out there is willing to share examples or best practices related to welcome messages? Does anyone leverage welcome messages ...

Screen Shot 2022-07-19 at 3.24.03 PM.png
RachaelT by Community Manager
  • 6029 Views
  • 1 replies
  • 1 kudos

Select default value from lookup

Hi allI have a lookup that also provides the default value for the select list. This is configurable in the 3rd party application.How can I get granicus to honour this?At present I have a 2nd lookup that filters to this one value but that seems very ...

dalvey by New Contributor III
  • 5965 Views
  • 0 replies
  • 0 kudos

2021 Civic Engagement Benchmark Report

Many of the lessons learned during the pandemic are becoming not only best practices for governments serving their residents, but expected conveniences for a more digitallyconnected population. Digital engagement through messaging, websites, and publ...

govC_2021Benchmark.jpg
RachaelT by Community Manager
  • 6153 Views
  • 0 replies
  • 0 kudos

String capitalisation

Hi all,I wonder if anyone has a simple solution for the following. I've found what I think are parts of the answer, but nothing that leads me to a full implementation.I have some text being returned from a db lookup and it's all in capitals. I want t...

Uploads to Sharepoint? Has anyone got it working?

Hi everyone, I have followed the setting up a Sharepoint integration https://support.granicus.com/s/article/Setting-up-Sharepoint-Integration? and, as far as the integration is concerned, it appears to be working fine - the integration logs are showi...

Update address form in Self account

We are trying to create a custom address change form for Self account users. We have been using the update profile integration to first add an end date to the current address, then create a new address record. This works perfectly the first time a cu...

Repeatable Nested Subform in PDF integration

Good afternoon all.I have a process that allows for bulk approval. Im having difficulty creating a PDF integration with a page per record approved - as the bulk approval has nested subform. eg subform 1 is a record per employee, each record then has ...

fmcgovern by New Contributor
  • 8152 Views
  • 0 replies
  • 0 kudos

Hi from East Riding!

Hello, we are currently expanding the use of the Granicus Platform to replace our existing CRM and online account. I am a graduate on placement with the Digital Management Office at East Riding and I am currently researching best practice for impleme...

Hi from Herefordshire

Hi All,Tim from Herefordshire Council (Hoople Ltd), just starting on the govservice journey and starting the migration process this week. Integrating with Civica Flare and Confirm will be the main piece for us to start with but looking forward to hav...

TimBrace by New Contributor
  • 19443 Views
  • 3 replies
  • 1 kudos

Hello

Hi Everyone, I'm from Sefton. New to Granicus just starting to migrate services from our old crm system to the new platforms. Would love to be able to pick peoples brains on how they went about enabling self. What services did they go with first etc

Sefton22 by New Contributor
  • 14279 Views
  • 1 replies
  • 1 kudos

Real time reporting - tabular reports?

Hi all. We're going live with some new services and are now starting to use Realtime reporting. We have Tableau for dashboards / graphical display - but - I'd like to know what you'd suggest for tabular style reporting - where it can be easily provid...

Ron_Murray by New Contributor II
  • 19112 Views
  • 2 replies
  • 0 kudos

Issues with date validation on iOS 15.4.1

Just wondering if other customers are experiencing an issue whereby forms with date fields are erroring when accessed using iPhones running latest iOS (15.4.1) ? And more to the point if anyone has found a good working fix for this issue. Unfortunate...

WillV by New Contributor II
  • 14256 Views
  • 1 replies
  • 0 kudos
Getting started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with govCommunity.

Announcements
Welcome to govCommunity!

Discuss, learn and share with each other and our internal experts to make government work better for everyone.