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Select default value from lookup

Hi allI have a lookup that also provides the default value for the select list. This is configurable in the 3rd party application.How can I get granicus to honour this?At present I have a 2nd lookup that filters to this one value but that seems very ...

dalvey by • New Contributor III
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2021 Civic Engagement Benchmark Report

Many of the lessons learned during the pandemic are becoming not only best practices for governments serving their residents, but expected conveniences for a more digitallyconnected population. Digital engagement through messaging, websites, and publ...

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RachaelT by • Community Manager
  • 689 Views
  • 0 replies
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String capitalisation

Hi all,I wonder if anyone has a simple solution for the following. I've found what I think are parts of the answer, but nothing that leads me to a full implementation.I have some text being returned from a db lookup and it's all in capitals. I want t...

Uploads to Sharepoint? Has anyone got it working?

Hi everyone, I have followed the setting up a Sharepoint integration https://support.granicus.com/s/article/Setting-up-Sharepoint-Integration? and, as far as the integration is concerned, it appears to be working fine - the integration logs are showi...

Update address form in Self account

We are trying to create a custom address change form for Self account users. We have been using the update profile integration to first add an end date to the current address, then create a new address record. This works perfectly the first time a cu...

Repeatable Nested Subform in PDF integration

Good afternoon all.I have a process that allows for bulk approval. Im having difficulty creating a PDF integration with a page per record approved - as the bulk approval has nested subform. eg subform 1 is a record per employee, each record then has ...

fmcgovern by • New Contributor
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Hi from East Riding!

Hello, we are currently expanding the use of the Granicus Platform to replace our existing CRM and online account. I am a graduate on placement with the Digital Management Office at East Riding and I am currently researching best practice for impleme...

Hi from Herefordshire

Hi All,Tim from Herefordshire Council (Hoople Ltd), just starting on the govservice journey and starting the migration process this week. Integrating with Civica Flare and Confirm will be the main piece for us to start with but looking forward to hav...

TimBrace by • New Contributor
  • 6967 Views
  • 3 replies
  • 1 kudos

Hello

Hi Everyone, I'm from Sefton. New to Granicus just starting to migrate services from our old crm system to the new platforms. Would love to be able to pick peoples brains on how they went about enabling self. What services did they go with first etc

Sefton22 by • New Contributor
  • 6276 Views
  • 1 replies
  • 1 kudos

Real time reporting - tabular reports?

Hi all. We're going live with some new services and are now starting to use Realtime reporting. We have Tableau for dashboards / graphical display - but - I'd like to know what you'd suggest for tabular style reporting - where it can be easily provid...

Issues with date validation on iOS 15.4.1

Just wondering if other customers are experiencing an issue whereby forms with date fields are erroring when accessed using iPhones running latest iOS (15.4.1) ? And more to the point if anyone has found a good working fix for this issue. Unfortunate...

WillV by • New Contributor II
  • 6392 Views
  • 1 replies
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Digital Accessibility

I'm so excited for next Thursday’s webinar on Digital Accessibility with Karen Pellegrine from the City & County Denver!Personally, I remember rushing to learn as much as I could about accessibility in my former role at a county when we received a la...

RachaelT by • Community Manager
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FillTask appending to a field

Hi,Is it possible to append a value from a FillTask integration onto the end of a field? For example, a payload a bit like this:{ "case_id": "{caseReference}", "stage_name": "{stageName}", "data": { "textField": "{textField current value} and append ...

Hello from Dundee Scotland

Hello, we have been using govService since 2017. Current challenges are grappling with realtime reporting and migrating our staff portal from Dash to Caseviewer. I will probably have a lot of questions and look forward to interacting with this commun...

johnlawson by • New Contributor
  • 13129 Views
  • 1 replies
  • 1 kudos

Case Viewer issues

We have had an issue with CaseViewer for over a week now. We have been rolling it out to some users and so are parallel running with Dashboard and noticed a discrepancy between the two system. We have reported this to Granicus but just wondered if an...

SueSimpson by • New Contributor II
  • 21645 Views
  • 5 replies
  • 0 kudos

Real-Time Reporting

Hi All, For those of you who have set-up Real Time Reporting, did you encounter an issue where there was no data in the 'submission_data' table? I have set up mapping for a couple of processes and 'Saved and migrated' but am still not getting any dat...

Hello

Hi everyone from Sandwell. Been using the Granicus platform since 2015 so have a few tips/tricks if anyone wants to pick my brains

John_Flood by • New Contributor III
  • 13974 Views
  • 1 replies
  • 3 kudos

Hello

Patrick Carroll from the California Department of Financial Protection and Innovation (DFPI). Longtime GovDelivery user here, from before the Granicus merger. Deploying TMS in 2022. Looking forward to hearing from other users, sharing information.

pchazzz by • New Contributor
  • 14060 Views
  • 1 replies
  • 1 kudos

Resolved! Contact Us - file size limits

I've just submitted a request to increase the maximum file size for customer attachments in Contact Us (part of MyServices). Currently it's set to 5MB per file - but this is significantly smaller than most photos taken on a phone. We've had a custome...

SBarratt by • New Contributor II
  • 37958 Views
  • 3 replies
  • 0 kudos

Resolved! Where can I find Documentation?

Hi, Where can I find documentation on how to do advanced customisations with govService? Example: how to apply branding i.e. html, css, how to interface with other websites using APIs, examples of rules? I couldn't find tutorials / examples via googl...

cf by • New Contributor
  • 23699 Views
  • 1 replies
  • 1 kudos

Hello from South Carolina!

I am the web developer/media specialist for our local County Government. I look forward to sharing ideas/tips and getting to know everyone.

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Sbishop by • New Contributor
  • 23396 Views
  • 1 replies
  • 1 kudos

govService Form Analytics

Hi all, After working with govService for some time now, I noticed there is one key feature missing - the ability to tracking form interaction, impressions and conversion. I found that traditional analytic tools (google analytics) are a little compli...

wfMike by • New Contributor
  • 26295 Views
  • 1 replies
  • 1 kudos
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Discuss, learn and share with each other and our internal experts to make government work better for everyone.