Trending Topics
The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
Community Activity
Emergency Communications & Disaster Planning - How are you preparing?
Hurricane season has arrived down here in Florida (and with it, lots of rain and potential flooding!). This is the time of year I would usually begin scheduling out my preparation messaging. Anyone have any templates, messaging, webpages, or comms pl...
Resolved! Repeatable subform content in an html field
Hi, We are just starting out with GovService and have a question about whether this is possible? If a form contains a repeatable subform from a lookup integration is it possible to iterate through the returned rows in an html field for further custom...
GovQA or Chrome continues to log out a user while signed in.
Hello,I have a user who authenticates using Single Sign On in our environment for GovQA. The user selects stay signed in and checks the box. However whenever using Google Chrome, they continue to be signed out of GovQA. I am unable to determine where...
Hello!
It's Kate here from Lincolnshire County Council. We use EngagementHQ to help us engage with the public and staff. I'm keen to find out more about how we can increase engagement and improve representation.
Hi
I work for Dudley MBC as a Digital Business Analyst, we will be working with Granicus for the first time to implement our new Digital Platform. Any advice and help would be really appreciated!
Short, sweet, simple: Tips for effective government communications
"Clarity over clever." This GovExec article has some interesting insights on how government should communicate to be effective. It's great if you can do both (and in an avenue like social media, cleverness can sometimes help your message spread) BUT ...
Public Records Complexity Increases: Quantitative Proof (a series)
If you've been feeling like the job of fulfilling public records requests has been getting harder in recent years, you are not wrong. And now there's proof!2022 Public Records Complexity Benchmark Report Public Records Complexity Is On the Rise Since...
Powering Tourism Customer Panel: How Local Governments Support Tourism with Granicus Solutions
View the thread below for resources from the webinar. This Powering Tourism webinar and customer panel brings together three government leaders to discuss the challenges their governments faced, and the solutions they explored and implemented. You’ll...
govService ongoing training
Thanks for leading us in Tuesday's discussion, it was definitely a great way to share our experiences. One of the items continuing to surface in my world is the idea of ongoing learning/training inside of the various Granicus tools we use -- specific...
Focus on efficiency and self-service
In recent years government agencies have been asked to accomplish more with fewer resources, so improving processes to save money is top of mind for many government leaders. Manual processes in government are costly and take time away from other impo...
ASK US ANYTHING: Featuring Grand Rapids, MI; King County, WA; and Olathe, KS
Date: Tues, Feb 28Time: 1:00pm ET | 10:00am PTDuration: 45 min Register Now Are you interested in learning how to create interactive, engaging digital government experiences from your peers? If so, join us for an “Ask Us Anything” session on February...
Preserving Communities: Public Engagement and Short-Term Rental Compliance
Join us for the Preserving Communities: Public Engagement and Short-Term Rental Compliance webinar on Thursday, February 23 (12-12:30 p.m. ET) and then come back here to continue the conversation on this thread! Community engagement is a critical pre...
Transforming into a Digital City Hall
Government often relies on outdated, time-consuming processes. With a digital city hall, government can promote self-service to reduce the number of calls and walk-ins, saving time internally by moving processes online. Topics covered in the webinar ...
Reporting
Hi, wanting to know what your thoughts are on Real-Time reporting, and if you don't use it what have you implemented in place of the datadump. Thanks
360 Degrees of Community Involvement
Attending the 360 Degrees of Community Involvement webinar from our Digital Transformation series on Thursday, Feb. 9? Continue the conversation here about how to close the communication loop and provide insight into how the community views plans and...
Better Inform, Serve, and Engage Your Residents (Webinar Chat!)
Use this thread to continue the conversation about our Feb. 2 webinar Better Inform, Serve, and Engage Your Residents. What does your communications strategy look like? How are you targeting your messaging? What tools are you using? How do you measur...
Hello
Hello from Sunny Aberdeen. I work for Aberdeen City Council. I have been using GovService for almost 6 years.
Resolved! Obtaining save link URL
I am wanting to obtain the link that is generated when a user saves progress on a form. Is there anyway to do this using an integration?
Approaches to a warning about LiveManager?
Hi all, I am wondering: are other users seeing the following warning for LiveManager, and if so, what--if anything--are you doing about it? I've been in touch with support about this, but I won't get into that right now. I'm curious to know if others...
Make city/state fields static in form
Hi all! We are one of what I think is a handful of municipal governments that provide trash/sanitation service. We have set up our "sign up" form on the website. Sometimes the address field is coming in with different city and state information. I su...
Hi
Recently joined a UK County Council, working with Granicus for the first time. Loving the simplicity of Display Conditions.
North Dakota GovDelivery Process Automation and Improvement Webinar - December 13, 2022
Interested in how the State of North Dakota uses their Granicus govDelivery enterprise agreement? Want to share ideas on how to create efficiencies and reach outreach targets with other govDelivery users? Please watch the webinar and join the convers...
Amanda user guide
This question has been moved to the Amanda community group.
Hello Everyone
Greetings from Miramar, Florida. My name is Madalyn Ramos and I am a Administrative Coordinator with Miramar Police Department Code Compliance Division. I have been with Miramar police department for 14 years. We recently completed the implementation...
Hello!
Tom here from East Suffolk Council, a long-term Firmstep/Granicus house. Keen to find out more about the Granicus stable and what it can do to improve the customer experience.
CaseViewer Permissions
Within Dashboard we are currently able to set-up additional tabs (assigned to a specific Permission Group) and then anyone in that Permission group can access the tab. Within that tab, they can see and action all the cases for a specific process no m...
New to Public Records
Good afternoon,I am new to Public Records in Florida and I am at the 9th largest school district here. I would love to make connections especially if you are in Florida. I am trying to learn as much as I can. If there are any resources (classes that ...
AMANDA Modules Overview
Hi community,I'm curious to learn more about AMANDA products and features. Do you have any document to share?ThanksMesh
govCommunity Live - London event
Hi Have the slides from the London govCommunity Live event been shared?
Filter for Duplicates in Service Index
Why does the Service Index duplicate only show the last 100 records, we have accounts I know are not duplicates and I know they are on the duplicate list but we cannot see them because the list only shows the last 100 possible duplicate accounts.Can ...
