govCommunity

Hello!

Tom here from East Suffolk Council, a long-term Firmstep/Granicus house. Keen to find out more about the Granicus stable and what it can do to improve the customer experience.

CaseViewer Permissions

Within Dashboard we are currently able to set-up additional tabs (assigned to a specific Permission Group) and then anyone in that Permission group can access the tab. Within that tab, they can see and action all the cases for a specific process no m...

New to Public Records

Good afternoon,I am new to Public Records in Florida and I am at the 9th largest school district here. I would love to make connections especially if you are in Florida. I am trying to learn as much as I can. If there are any resources (classes that ...

AMANDA Modules Overview

Hi community,I'm curious to learn more about AMANDA products and features. Do you have any document to share?ThanksMesh

govCommunity Live - London event

Hi Have the slides from the London govCommunity Live event been shared?

Filter for Duplicates in Service Index

Why does the Service Index duplicate only show the last 100 records, we have accounts I know are not duplicates and I know they are on the duplicate list but we cannot see them because the list only shows the last 100 possible duplicate accounts.Can ...

Prynhawn da, great to be here

Good afternoon, everyone.We are hoping soon to join the govDelivery community soon, and I would be really keen to contact with people using the platform bilingually in Wales.I look forward to hearing more about great practice in engaging our communit...

Good Morning - NHS and Local Authority colleagues

Hi everyone, I had the pleasure of speaking at the govCommunityLive conference yesterday in London, and am still feeling energised from the discussions and enthusiam in the room. I hope there are lots of NHS colleagues on here, and that we can all st...

Hello

Greeting from Tacoma, Washington by the way of Atlanta, Georgia. My name is Jefferey Jackson. I am the Records Management Officer/Finance Public Records Officer for Pierce County. I am happy to be a part of the community and look forward to networkin...

3 Ways SMS Messaging Can Improve Resident Experiences

If you've been wondering how to incorporate text messaging into your communications efforts, check out this webinar with a true expert in the field, Jeff Tzucker. He'll look at how SMS Messaging can catalyze your communications efforts, meeting resid...

Hello!

Hello! I am Lance Shepherd, Forms and Application Support Manager at Wakefield Council. I'm looking forward to being a part of the community.

How the City of Edina Implemented an Effective Digital Community Engagement Strategy

Webinar Alert! We're very excited to have Community Engagement Coordinator MJ Lamon and Water Resources Manager Jessica VanDerWerff Wilson from the City of Edina, MN, share their insights, experience and true expertise in engagement through Better To...

Hello

Hello. I am James and I work as a Senior Communications Manager (Design and Digital) for NHS Mid and South Essex in the UK. Been using Granicus (gov.delivery) for about 18-months now and over the last year have launch four programmatic drip campaigns...

Do you have anything special planned for the holidays?

We used to do a holiday lights map and allow residents to submit their displays so people could drive by. I wish we'd done it for Halloween too! We also did a holiday video last year with a bunch of staff that we were pretty proud of. I'd love to hea...

Edge/Chrome failing on upload attachments

I get no error message just uploads fail on uploading attachments of pdfs or jpg to GovQA. Got the newest browsers but Firefox allows the upload with no issue. Any ideas?

Hello!

Greetings from Amherst, MA - My name is Brianna Sunryd, I am the Director of Communications and Civic Innovation for the Town of Amherst, MA. I also serve as a Community Participation Officer for my community. Looking forward to being a part of this ...

What do you think of the recently released OECD Guidelines for Citizen Participation?

Extra! Extra! New from the OECD, Guidelines for Citizen Participation ProcessesI am slowly working my way through it but it is great to see the OECD addressing this subject so thoroughly. I am hoping there are things we can learn here to develop our ...

How do you incorporate engagement insights into business strategy and decision making?

UAT Test Cases ands Scripts for Permits and Licensing in AMANDA 7

Moved to Amanda Customers group

GovQA 2022 Fall Training Conference

Get more from your GovQA solutions Register for GovQA’s 2-Day, 2-Zone Fall Training Conference Today! To accommodate the various time zones of our customers, we are again offering two separate training events: West Zone (Pacific and Mountain time zon...

October Granicus University Schedule

The October Granicus University webinar series schedule is below. These webinars will include aspects of govAccess, govDelivery, govMeetings and govService. If you miss a webinar, you can always check out the Granicus University Webinar Library — whi...

How do you prevent engagement fatigue when you have a lot of projects to engage on?

WEBINAR: Crafting Mobile Friendly Experiences

This is a webinar you don't want to miss from a true UX expert, our Director of Implementation Jose Otero (who spent almost 20 years working for Miami-Dade County and the City of Miami). Join us on Tuesday, Sept. 27 at 1pm ET/10am PT for a webinar on...

September Granicus University Schedule

The September Granicus University webinar series schedule is below. These webinars will include aspects of govAccess, govDelivery, govMeetings and govService. Please note: Each webinar (excluding UK and AUS Webinars) are scheduled in PST. The duratio...

Can you change the colour of the form section tabs and buttons from light blue to something else?

On govService forms, by default the form section tabs are a very pale blue. Also, the back, cancel and next buttons, etc are all pale blue. Is it possible to change these to match your website colours and if so, where in the settings would this be ch...

Notes on Cases solutions and suggestions please?

Hi, Can anybody please advise what they do in govService with regards to Notes.We are aware that there is the CaseNotes function, however it does not allow for form tokens to be used in the integrations, so we are unable to pull out of the process th...

Anybody having problems FillTask API's not activating integrations?

We have a few forms that are using the FillTask API. In one case we have a third party sending back a 'complete' status. In this case we send the information to third party software, then once this has been completed it sends back a 'complete' to the...

Granicus University: August govMeetings Webinar Schedule

Don't miss out on this month's govMeetings trainings through Granicus University! Boards and Commissions - Customizing Board Details August 18, 11:00 AM PST Register Now iQM2 - Basic Admin Tasks August 2, 12:30 PM PST Register Now iQM2 - Office Hours...

Let's talk accessibility...

It's Americans with Disabilities Act Awareness Day. On July 26 each year, we celebrate this important civil rights law that works to ensure all people with disabilities have the same rights and opportunities as everyone else. Providing digital access...

Help/How to Guide for Self

Hi, We are about to launch our first service on the self platform and think it would benefit from a user guide to help the customer update/progress their cases in myservices. Would welcome any advice on what/how anyone else has gone about this.Many t...