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Notes on Cases solutions and suggestions please?

Hi, Can anybody please advise what they do in govService with regards to Notes.We are aware that there is the CaseNotes function, however it does not allow for form tokens to be used in the integrations, so we are unable to pull out of the process th...

Grey by • New Contributor
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Granicus University: August govMeetings Webinar Schedule

Don't miss out on this month's govMeetings trainings through Granicus University! Boards and Commissions - Customizing Board Details August 18, 11:00 AM PST Register Now iQM2 - Basic Admin Tasks August 2, 12:30 PM PST Register Now iQM2 - Office Hours...

RachaelT by • Community Manager
  • 911 Views
  • 0 replies
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Let's talk accessibility...

It's Americans with Disabilities Act Awareness Day. On July 26 each year, we celebrate this important civil rights law that works to ensure all people with disabilities have the same rights and opportunities as everyone else. Providing digital access...

RachaelT by • Community Manager
  • 2207 Views
  • 1 replies
  • 1 kudos

Help/How to Guide for Self

Hi, We are about to launch our first service on the self platform and think it would benefit from a user guide to help the customer update/progress their cases in myservices. Would welcome any advice on what/how anyone else has gone about this.Many t...

Sefton22 by • New Contributor
  • 2700 Views
  • 1 replies
  • 0 kudos

Hello from Dallas, TX

I'm currently serving as the Senior Public Information Officer for the City of Dallas Development Services Department. I haven't used govdelivery, but would like to transition to it from Constant Contact. It isn't very intuitive, so I'll need lots of...

RGerard by • New Contributor
  • 2802 Views
  • 1 replies
  • 1 kudos

Tables / Matrix on Forms

Hello All, Just wondering if anybody has done anything on tables / Matrices within Forms Designer? I would like to be able to present a table to users to complete similar to the one below rather than having to have separate fields displayed one benea...

Riri by • New Contributor II
  • 3628 Views
  • 2 replies
  • 0 kudos

Welcome Message Email Examples

In today's Granicus Summer School: Customer Experience 101 session, Nick talked about the importance of welcome messages. Who out there is willing to share examples or best practices related to welcome messages? Does anyone leverage welcome messages ...

Screen Shot 2022-07-19 at 3.24.03 PM.png
RachaelT by • Community Manager
  • 2649 Views
  • 1 replies
  • 0 kudos

Select default value from lookup

Hi allI have a lookup that also provides the default value for the select list. This is configurable in the 3rd party application.How can I get granicus to honour this?At present I have a 2nd lookup that filters to this one value but that seems very ...

dalvey by • New Contributor III
  • 3347 Views
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2021 Civic Engagement Benchmark Report

Many of the lessons learned during the pandemic are becoming not only best practices for governments serving their residents, but expected conveniences for a more digitallyconnected population. Digital engagement through messaging, websites, and publ...

govC_2021Benchmark.jpg
RachaelT by • Community Manager
  • 3451 Views
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String capitalisation

Hi all,I wonder if anyone has a simple solution for the following. I've found what I think are parts of the answer, but nothing that leads me to a full implementation.I have some text being returned from a db lookup and it's all in capitals. I want t...

Uploads to Sharepoint? Has anyone got it working?

Hi everyone, I have followed the setting up a Sharepoint integration https://support.granicus.com/s/article/Setting-up-Sharepoint-Integration? and, as far as the integration is concerned, it appears to be working fine - the integration logs are showi...

Update address form in Self account

We are trying to create a custom address change form for Self account users. We have been using the update profile integration to first add an end date to the current address, then create a new address record. This works perfectly the first time a cu...

Repeatable Nested Subform in PDF integration

Good afternoon all.I have a process that allows for bulk approval. Im having difficulty creating a PDF integration with a page per record approved - as the bulk approval has nested subform. eg subform 1 is a record per employee, each record then has ...

fmcgovern by • New Contributor
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Hi from East Riding!

Hello, we are currently expanding the use of the Granicus Platform to replace our existing CRM and online account. I am a graduate on placement with the Digital Management Office at East Riding and I am currently researching best practice for impleme...

Hi from Herefordshire

Hi All,Tim from Herefordshire Council (Hoople Ltd), just starting on the govservice journey and starting the migration process this week. Integrating with Civica Flare and Confirm will be the main piece for us to start with but looking forward to hav...

TimBrace by • New Contributor
  • 13418 Views
  • 3 replies
  • 1 kudos

Hello

Hi Everyone, I'm from Sefton. New to Granicus just starting to migrate services from our old crm system to the new platforms. Would love to be able to pick peoples brains on how they went about enabling self. What services did they go with first etc

Sefton22 by • New Contributor
  • 10395 Views
  • 1 replies
  • 1 kudos

Real time reporting - tabular reports?

Hi all. We're going live with some new services and are now starting to use Realtime reporting. We have Tableau for dashboards / graphical display - but - I'd like to know what you'd suggest for tabular style reporting - where it can be easily provid...

Ron_Murray by • New Contributor II
  • 13923 Views
  • 2 replies
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Issues with date validation on iOS 15.4.1

Just wondering if other customers are experiencing an issue whereby forms with date fields are erroring when accessed using iPhones running latest iOS (15.4.1) ? And more to the point if anyone has found a good working fix for this issue. Unfortunate...

WillV by • New Contributor II
  • 10389 Views
  • 1 replies
  • 0 kudos

Digital Accessibility

I'm so excited for next Thursday’s webinar on Digital Accessibility with Karen Pellegrine from the City & County Denver!Personally, I remember rushing to learn as much as I could about accessibility in my former role at a county when we received a la...

RachaelT by • Community Manager
  • 7422 Views
  • 0 replies
  • 0 kudos

FillTask appending to a field

Hi,Is it possible to append a value from a FillTask integration onto the end of a field? For example, a payload a bit like this:{ "case_id": "{caseReference}", "stage_name": "{stageName}", "data": { "textField": "{textField current value} and append ...

Hello from Dundee Scotland

Hello, we have been using govService since 2017. Current challenges are grappling with realtime reporting and migrating our staff portal from Dash to Caseviewer. I will probably have a lot of questions and look forward to interacting with this commun...

johnlawson by • New Contributor
  • 17269 Views
  • 1 replies
  • 1 kudos
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