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WEBINAR: Crafting Mobile Friendly Experiences
This is a webinar you don't want to miss from a true UX expert, our Director of Implementation Jose Otero (who spent almost 20 years working for Miami-Dade County and the City of Miami). Join us on Tuesday, Sept. 27 at 1pm ET/10am PT for a webinar on...
September Granicus University Schedule
The September Granicus University webinar series schedule is below. These webinars will include aspects of govAccess, govDelivery, govMeetings and govService. Please note: Each webinar (excluding UK and AUS Webinars) are scheduled in PST. The duratio...
Can you change the colour of the form section tabs and buttons from light blue to something else?
On govService forms, by default the form section tabs are a very pale blue. Also, the back, cancel and next buttons, etc are all pale blue. Is it possible to change these to match your website colours and if so, where in the settings would this be ch...
Notes on Cases solutions and suggestions please?
Hi, Can anybody please advise what they do in govService with regards to Notes.We are aware that there is the CaseNotes function, however it does not allow for form tokens to be used in the integrations, so we are unable to pull out of the process th...
Anybody having problems FillTask API's not activating integrations?
We have a few forms that are using the FillTask API. In one case we have a third party sending back a 'complete' status. In this case we send the information to third party software, then once this has been completed it sends back a 'complete' to the...
Granicus University: August govMeetings Webinar Schedule
Don't miss out on this month's govMeetings trainings through Granicus University! Boards and Commissions - Customizing Board Details August 18, 11:00 AM PST Register Now iQM2 - Basic Admin Tasks August 2, 12:30 PM PST Register Now iQM2 - Office Hours...
Let's talk accessibility...
It's Americans with Disabilities Act Awareness Day. On July 26 each year, we celebrate this important civil rights law that works to ensure all people with disabilities have the same rights and opportunities as everyone else. Providing digital access...
Help/How to Guide for Self
Hi, We are about to launch our first service on the self platform and think it would benefit from a user guide to help the customer update/progress their cases in myservices. Would welcome any advice on what/how anyone else has gone about this.Many t...
What kinds of campaigns are you working on right now?
Share your current projects and challenges and let the community help brainstorm ideas.
Hello from Dallas, TX
I'm currently serving as the Senior Public Information Officer for the City of Dallas Development Services Department. I haven't used govdelivery, but would like to transition to it from Constant Contact. It isn't very intuitive, so I'll need lots of...
Tables / Matrix on Forms
Hello All, Just wondering if anybody has done anything on tables / Matrices within Forms Designer? I would like to be able to present a table to users to complete similar to the one below rather than having to have separate fields displayed one benea...
Welcome Message Email Examples
In today's Granicus Summer School: Customer Experience 101 session, Nick talked about the importance of welcome messages. Who out there is willing to share examples or best practices related to welcome messages? Does anyone leverage welcome messages ...
Granicus Summer School - Get a Degree in govDelivery! (July 19-21)
Join Granicus’ second annual Summer School for a series of webinars that will elevate your skills on all things government communications. Throughout the programs, we will be dissecting effective communication methods and tools, as well as taking a t...
Select default value from lookup
Hi allI have a lookup that also provides the default value for the select list. This is configurable in the 3rd party application.How can I get granicus to honour this?At present I have a 2nd lookup that filters to this one value but that seems very ...
2021 Civic Engagement Benchmark Report
Many of the lessons learned during the pandemic are becoming not only best practices for governments serving their residents, but expected conveniences for a more digitallyconnected population. Digital engagement through messaging, websites, and publ...
String capitalisation
Hi all,I wonder if anyone has a simple solution for the following. I've found what I think are parts of the answer, but nothing that leads me to a full implementation.I have some text being returned from a db lookup and it's all in capitals. I want t...
Announcing the 2022 Granicus Digital Government Award Winners
We're so excited to announce the winners of the 13th Annual Granicus Digital Government Awards. These winners have embraced modern technologies that drive awareness of community programs, improve resident experiences, transform outdated processes, an...
Uploads to Sharepoint? Has anyone got it working?
Hi everyone, I have followed the setting up a Sharepoint integration https://support.granicus.com/s/article/Setting-up-Sharepoint-Integration? and, as far as the integration is concerned, it appears to be working fine - the integration logs are showi...
Congratulations to our 2022 Granicus Digital Government Awards Finalists!
We had such an incredible range of impressive entries this year! Check out the 2022 Granicus Digital Government Awards page to see who among your public sector peers was named a finalist. We'll be announcing the winners at a virtual awards banquet th...
Congratulations to our 2022 Granicus Digital Government Awards Finalists!
We had such an incredible range of impressive entries this year! Check out the 2022 Granicus Digital Government Awards page to see who among your public sector peers was named a finalist. We'll be announcing the winners at a virtual awards banquet th...
June is Effective Communication Month: What are you working on?
Throughout this month we'll be highlighting stories of successful government communications on our social media channels, but I'm interested in what our public sector peers are communicating about now! What are your current priorities or challenges? ...
Update address form in Self account
We are trying to create a custom address change form for Self account users. We have been using the update profile integration to first add an end date to the current address, then create a new address record. This works perfectly the first time a cu...
Repeatable Nested Subform in PDF integration
Good afternoon all.I have a process that allows for bulk approval. Im having difficulty creating a PDF integration with a page per record approved - as the bulk approval has nested subform. eg subform 1 is a record per employee, each record then has ...
Digital Accessibility - Watch the Recorded Webinar, Read the Blog Recap
If you didn't get a chance to see the webinar with Karen Pellegrin of City & County of Denver, now you can watch the recording and read a blog recap. This was a REALLY great webinar. As someone who was formerly in charge of trying to make a county's ...
Hi from East Riding!
Hello, we are currently expanding the use of the Granicus Platform to replace our existing CRM and online account. I am a graduate on placement with the Digital Management Office at East Riding and I am currently researching best practice for impleme...
Hi from Herefordshire
Hi All,Tim from Herefordshire Council (Hoople Ltd), just starting on the govservice journey and starting the migration process this week. Integrating with Civica Flare and Confirm will be the main piece for us to start with but looking forward to hav...
Hello
Hi Everyone, I'm from Sefton. New to Granicus just starting to migrate services from our old crm system to the new platforms. Would love to be able to pick peoples brains on how they went about enabling self. What services did they go with first etc
Real time reporting - tabular reports?
Hi all. We're going live with some new services and are now starting to use Realtime reporting. We have Tableau for dashboards / graphical display - but - I'd like to know what you'd suggest for tabular style reporting - where it can be easily provid...
Issues with date validation on iOS 15.4.1
Just wondering if other customers are experiencing an issue whereby forms with date fields are erroring when accessed using iPhones running latest iOS (15.4.1) ? And more to the point if anyone has found a good working fix for this issue. Unfortunate...
Two days left to apply for the 2022 Granicus Digital Government Awards!
Attention Communicators! The Digital Government Awards are a great way to highlight your hard work in the eyes of your leadership and create a good news story about your organization. I know I always loved to be able to say I was part of an award-win...
