05-26-2021 11:35 AM
11 Must-Know Stats for Government Communicators
Get access to the most important communications related statistics to understand how citizens are searching for and finding information online.
06-14-2021 08:31 AM
Lisa, thanks for sharing these stats. I suspect our agency mobile activity matches what you shared here, and I'd love to review and update our comms with that data in mind. Where can I see how many of my GovDelivery bulletins are read on mobile devices vs. desktop computers? Thanks!
06-16-2021 10:55 AM
Thanks for the note. I’m glad you found the resource to be helpful.
To answer your question, we used industry standards in that report (in the post) as we do not currently provide that data in the govDelivery UI. In general, we highly suggest that you always design for responsive/mobile, as we do know that citizens generally follow those industry standards, though we understand it may vary depending on location.
One related item that may be of interest is that we do provide text channel analytics on the Bulletin Detail Report. You can read more about that here.
That said, here in govCommunity, we are actively looking for feedback from customers like yourself, and so, I am curious – what would be the value to you if the mobile vs. desktop data were accessible in the govDelivery UI? What might you do with it?
Please let me know!
06-16-2021 12:29 PM
Thanks for reading and replying with such detail, Lisa. I have asked for years why GovDelivery doesn't provide this data, when free services (e.g., MailChimp) as well as direct competitors to GovD do provide it. As you observe, it's industry standard data, so the omission is quite obvious.
What would I do with the data? For starters, if I saw we had more mobile viewers, I'd revise our GovD template designs, which are responsive, but don't scale intelligently--that is, with each type of content scaling appropriately. In this example, you can see that the header image was scaled down to fit my mobile screen, which is good. However, all the text was also scaled down at the same rate as the header image, which makes it nearly unreadable. The "Share" button just under the header image is almost invisible--and good luck tapping exactly on it on your first try.
On a desktop computer, of course, this all looks fine.
After we resized the text, I'd take another look at that banner and see if it's really the best we can do for small screens--if I knew that most of our folks were viewing messages on mobile.
So, as a start, if I had desktop vs. mobile data, I'd revise our templates accordingly. Then I'd look at open and click rates on the two platforms and see if we're getting more engagement on one and again revise our methods accordingly. For example, perhaps our text links aren't as noticeable on mobile and converting them all to buttons (using the handy automatic GovD H3 + link formatting, of course) would increase mobile engagement.
Those are what come readily to mind as possible easy wins, but it could be that we rethink other elements if we see high mobile engagement. It could also be that if we see high mobile email engagement, we ask our employees if they prefer email or text messages, and make changes accordingly. Unfortunately, these are all hypothetical.
With data we could make decisions. In the dark, we can only guess if we're going in the right direction. If you have further questions, please let me know.
06-17-2021 07:50 AM - edited 06-17-2021 07:51 AM
We've had Support take a look at these issues and believe improvements can be made to make your emails more mobile responsive without impacting how they’re displayed on desktop. Feel free to submit a Support ticket, and they'd be happy to help!