If you've been feeling like the job of fulfilling public records requests has been getting harder in recent years, you are not wrong. And now there's proof! 2022 Public Records Complexity Benchmark Report   Public Records Complexity Is On the Rise  Since Granicus began tracking data in Q1 2018, we have seen overall public records complexity increase by a whopping 52%! This increase is a compiled benchmark figure representative of huge increases in the number of requests coming in; the quantity of documents involved in those requests; the size of the individual files included in responses (including video and email records); the number of clarification emails required to narrow requests; the total time it takes to process requests; and other factors. You can dive into all the data yourself right now by downloading the 2022 Public Record Complexity Benchmark Report here. Or, follow along in this series of posts here, as we uncover the data behind each metric that makes up the Complexity Benchmark. We hope that you and your peers in public records can use this space to discuss the challenges you are facing today; and share any solutions and tips you have for managing the workload!  ... View more

In recent years government agencies have been asked to accomplish more with fewer resources, so improving processes to save money is top of mind for many government leaders.   Manual processes in government are costly and take time away from other important projects. See real examples of how government agencies can cut the costs of manual processes, reduce walk-in correspondence, and decrease the need for phone calls.   Topics covered include: Records request workflows and management User-specific dashboard Redaction Register now and then come back to this thread to continue the discussion after the webinar! ... View more

Get more from your GovQA solutions  Register for GovQA’s 2-Day, 2-Zone Fall Training Conference Today!      To accommodate the various time zones of our customers, we are again offering two separate training events:   West Zone (Pacific and Mountain time zones) - October 26-27, 8:00am - 4:00pm PT  East Zone (Central and Eastern time zones) - November 2-3, 9:30am - 5:30pm ET  Both conferences take place over two days and offer a variety of training sessions led by GovQA team experts from Implementation, Product Development, and Customer Support. We look forward to learning with you!    Register here! ... View more

Don't miss out on this month's govMeetings trainings through Granicus University!   Boards and Commissions - Customizing Board Details  August 18, 11:00 AM PST  Register Now    iQM2 - Basic Admin Tasks  August 2, 12:30 PM PST  Register Now    iQM2 - Office Hours (Clients Only) August 30, 10:00 AM PST  Register Now   Legistar - Basics of Processing Meeting Minutes August 24, 9:00 AM PST  Register Now    Legistar - Drafting an Item  August 16, 12:30 PM PST  Register Now    Legistar - Office Hours (Clients Only)  August 16, 9:00 AM PST  Register Now   Legistar - Office Hours (Clients Only) August 31, 11:00 AM PST  Register Now   LiveManager - Basics and During Meeting Minutes August 23, 9:00 AM PST  Register Now   Peak - Setting Up Workflow Approvals  August 15, 10:00 AM PST  Register Now     If you miss a webinar, you can always check out the Granicus University Webinar Library — which contains recordings of recent webinars.  If you have questions or wish to schedule personal training for your team with a Granicus trainer, please send an email to university@granicus.com. ... View more

    We had such an incredible range of impressive entries this year! Check out the 2022 Granicus Digital Government Awards page to see who among your public sector peers was named a finalist.   We'll be announcing the winners at a virtual awards banquet this Thursday, June 9, at 4:00 p.m. ET / 1:00 p.m. PT, following a key note speech from Hana Schank, Author of Power to the Public: The Promise of Public Interest Technology. Register here to attend.    We look forward to honoring all the public servants who work tirelessly behind the scenes to increase awareness of programs, improve outdated processes, and inspire civic action. Hope to see you there! ... View more