Developing a new or redesigned website is a task that will involve — and affect — several different departments and stakeholders within your organization. With that in mind, the first order of business is to collectively think about the purpose your website should serve. What information do you want your residents to easily find, understand, and implement?
For most agencies, it will be necessary to shift the focus from how your agency operates to how your users will experience the website.
The process of shifting your focus to your user's experience will involve information gathering to truly understand how your community uses your website (and how you would like them to utilize it in the future). In this webinar, we'll walk you through the data-collection process, using clear language, streamlining your web pages, and providing actionable tips for how to develop a useful and intuitive government website your residents will actually understand and use.
WebinarSlides & Recording
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