Government often relies on outdated, time-consuming processes. With a digital city hall, government can promote self-service to reduce the number of calls and walk-ins, saving time internally by moving processes online.
Topics covered in the webinar include:
- How to inform residents about available services
- Encouraging self-service to reduce call volume and walk-ins
- What data to leverage to improve CX
Better digital experiences (and customer experiences) increase trust, save time and resources, and boost customer and employee satisfaction. But how do we do it?
Some great examples of governments that are doing it well:
What challenges are you facing in moving more of your customer experiences online? Where are you seeing success?
Do you have more questions for the presenters of the webinar? Post them in this thread!