Date: Tues, Feb 28 Time: 1:00pm ET | 10:00am PT Duration: 45 min
Are you interested in learning how to create interactive, engaging digital government experiences from your peers? If so, join us for an “Ask Us Anything” session on February 28 with:
Angela Dore, 311 Customer Service Manager for Grand Rapids, MI
Scott Meyer, Digital Programs Manager for Olathe, KS
Warren Kagarise, Digital Engagement Manager for King County, WA
All three presenters will be joining us live to answer any questions you might have about how they created modern, digital experiences for their residents. Participants will have a chance to ask anything they might want to know regarding their own projects or the presenters’ experiences.
After the webinar, we’ll continue the conversation with our panelists HERE in govCommunity. Post your questions below!
Meet Our Panelists
Angela Dore, Grand Rapids, MI
Angela Dore grew up in a small town about 40 miles north of Grand Rapids, MI. She spent several years in the banking industry after college working in customer service, risk management and accounting. She moved on to civil service with the City of Grand Rapids in 2011. She started as a customer service representative for the City of Grand Rapids Public Works department. Later, she had the unique opportunity to join the 311 Customer Service department as part of its initial launch team in 2013. She quickly moved through the ranks in 311 to become the department manager where she continues to serve. In 2018, the city revamped their website with an emphasis on creating a digital front door to City Hall and Angela served as a subject matter expert during that launch. She and her team continue to use the 311 interaction data to provide feedback, suggest enhancements, and propose new additions to those digital services.
Warren Kagarise, King County, WA
Warren Kagarise is the digital engagement manager for King County, WA, where he leads efforts to connect the nation’s 13th-largest county with 2.2 million residents via social media and other digital tools.
A former journalist, Warren’s career in public service started in 2013 when he served as communications coordinator for the City of Issaquah, WA. Warren is a member of the Engaging Local Government Leaders (ELGL) Board of Directors, a member of Nextdoor’s Public Agency Advisory Board, and past president of the Government Social Media Membership Council.
Scott Meyer, Olathe, KS
Scott Meyer has more than a decade of experience in leading and implementing multi-level programs and strategies leveraging the ever-changing digital landscape. His interest in digital transformation began in collegiate athletics where he led the launch of the CAA Digital Network — a driver in building sports exposure, sponsorship assets and league-wide coverage. A career path change led him into public service but did not alter his vision for digital transformation. Since arriving at Olathe, Scott has guided the City through a strategic and phased change in digital content/service delivery and continues to look for ways to transform the customer experience.
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