on 06-07-2021 11:43 AM
This error message typically means that the CSA in question is missing some needed permissions in the Customer Service Hub. Check the user has been set up correctly in Permission Manager and also within the CSA Profiles in the Customer Service Hub portal - they need to have a CSA profile in order to access this part of the platform.
https://support.granicus.com/s/article/resolving-permission-issues