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GranicusSupport
Moderator
Moderator

If a user attempts to register using the same email address (that they have already used to create an existing account), they are advised that a Self Account already exists with that email which cannot be used twice. This was part of a March 2021 product update to improve user’s profile security. 

 

To solve this, Admins can prompt a password reset in Permissions Manager so that the user doesn’t need to create a new profile altogether, and any existing cases or previous requests will be kept with their original Self account. 

 

https://support.granicus.com/customersupport/s/article/self-account-registration  

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Last update:
‎06-07-2021 11:39 AM
Updated by:
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