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Product Questions

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32 Posts

FAQs

This knowledge base area will be populated by our support team with frequently asked questions.

14 Posts

Activity in Get Help

Approaches to a warning about LiveManager?

Hi all, I am wondering: are other users seeing the following warning for LiveManager, and if so, what--if anything--are you doing about it? I've been in touch with support about this, but I won't get into that right now. I'm curious to know if others...

BPXR99_16-1671732064445.png BPXR99_9-1671729916895.png BPXR99_10-1671729958758.png BPXR99_11-1671730140542.png
BPXR99 by Changemaker
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Make city/state fields static in form

Hi all! We are one of what I think is a handful of municipal governments that provide trash/sanitation service. We have set up our "sign up" form on the website. Sometimes the address field is coming in with different city and state information. I su...

CaseViewer Permissions

Within Dashboard we are currently able to set-up additional tabs (assigned to a specific Permission Group) and then anyone in that Permission group can access the tab. Within that tab, they can see and action all the cases for a specific process no m...

Filter for Duplicates in Service Index

Why does the Service Index duplicate only show the last 100 records, we have accounts I know are not duplicates and I know they are on the duplicate list but we cannot see them because the list only shows the last 100 possible duplicate accounts.Can ...

Notes on Cases solutions and suggestions please?

Hi, Can anybody please advise what they do in govService with regards to Notes.We are aware that there is the CaseNotes function, however it does not allow for form tokens to be used in the integrations, so we are unable to pull out of the process th...

Grey by Changemaker
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Help/How to Guide for Self

Hi, We are about to launch our first service on the self platform and think it would benefit from a user guide to help the customer update/progress their cases in myservices. Would welcome any advice on what/how anyone else has gone about this.Many t...

Sefton22 by Changemaker
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  • 1 replies
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Tables / Matrix on Forms

Hello All, Just wondering if anybody has done anything on tables / Matrices within Forms Designer? I would like to be able to present a table to users to complete similar to the one below rather than having to have separate fields displayed one benea...

Riri by Changemaker III
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  • 2 replies
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String capitalisation

Hi all,I wonder if anyone has a simple solution for the following. I've found what I think are parts of the answer, but nothing that leads me to a full implementation.I have some text being returned from a db lookup and it's all in capitals. I want t...

Uploads to Sharepoint? Has anyone got it working?

Hi everyone, I have followed the setting up a Sharepoint integration https://support.granicus.com/s/article/Setting-up-Sharepoint-Integration? and, as far as the integration is concerned, it appears to be working fine - the integration logs are showi...

Update address form in Self account

We are trying to create a custom address change form for Self account users. We have been using the update profile integration to first add an end date to the current address, then create a new address record. This works perfectly the first time a cu...

Repeatable Nested Subform in PDF integration

Good afternoon all.I have a process that allows for bulk approval. Im having difficulty creating a PDF integration with a page per record approved - as the bulk approval has nested subform. eg subform 1 is a record per employee, each record then has ...

fmcgovern by Changemaker
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Real time reporting - tabular reports?

Hi all. We're going live with some new services and are now starting to use Realtime reporting. We have Tableau for dashboards / graphical display - but - I'd like to know what you'd suggest for tabular style reporting - where it can be easily provid...

Issues with date validation on iOS 15.4.1

Just wondering if other customers are experiencing an issue whereby forms with date fields are erroring when accessed using iPhones running latest iOS (15.4.1) ? And more to the point if anyone has found a good working fix for this issue. Unfortunate...

WillV by Changemaker II
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FillTask appending to a field

Hi,Is it possible to append a value from a FillTask integration onto the end of a field? For example, a payload a bit like this:{ "case_id": "{caseReference}", "stage_name": "{stageName}", "data": { "textField": "{textField current value} and append ...

Case Viewer issues

We have had an issue with CaseViewer for over a week now. We have been rolling it out to some users and so are parallel running with Dashboard and noticed a discrepancy between the two system. We have reported this to Granicus but just wondered if an...

Real-Time Reporting

Hi All, For those of you who have set-up Real Time Reporting, did you encounter an issue where there was no data in the 'submission_data' table? I have set up mapping for a couple of processes and 'Saved and migrated' but am still not getting any dat...

Resolved! Contact Us - file size limits

I've just submitted a request to increase the maximum file size for customer attachments in Contact Us (part of MyServices). Currently it's set to 5MB per file - but this is significantly smaller than most photos taken on a phone. We've had a custome...

SBarratt by Changemaker II
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Resolved! Where can I find Documentation?

Hi, Where can I find documentation on how to do advanced customisations with govService? Example: how to apply branding i.e. html, css, how to interface with other websites using APIs, examples of rules? I couldn't find tutorials / examples via googl...

cf by Changemaker
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govService Form Analytics

Hi all, After working with govService for some time now, I noticed there is one key feature missing - the ability to tracking form interaction, impressions and conversion. I found that traditional analytic tools (google analytics) are a little compli...

wfMike by Changemaker
  • 32429 Views
  • 1 replies
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Granicus University Webinars

Granicus University is a series of product-specific webinars that cover standard workflows, recent releases, tools, tips, and tricks to help you get more out of your Granicus products. You can sign up for upcoming webinars and watch past recorded web...

bweninger by Granicus Employee
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Repeatable subforms.. is it time for V2?

At Waltham Forest, we are heavy users of repeatable subforms. Whether it’s capturing data about people living in a household, returning information about waste and recycling collections at a property, or allowing customers to add chargeable products ...

Getting started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with govCommunity.

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