Discover how governments are using the Granicus Government Experience Cloud to improve the customer experience during our digital transformation series. Each week, Granicus solutions consultants will demonstrate how governments leverage digital solutions to serve residents more effectively and efficiently.
Improving customer experience (CX) is top of mind for government leaders at the federal, state, and local levels because a positive customer experience can build trust, foster meaningful community engagement, and improve internal process efficiency.
Webinar Series Schedule
Better Inform, Serve, and Engage Your Residents - govDelivery + Granicus Experience Group - Join the Discussion
Thursday, February 2, 2023 | 12 - 12:30 p.m. ET
As customer experience (CX) improves in the private sector, government at every level are reassessing their service journeys to be human-centered and predictive. Taking CX to the next level ultimately starts with reaching residents with relevant, timely information through the right channel. Explore how govDelivery and the Granicus Experience Group can take your CX to the next level.
Topics covered include:
- Reaching and attracting audiences via the Granicus Network
- Creating and sending communications
- Reviewing customer experience metrics
- Managing your lists and subscribers
360 Degrees of Community Involvement - govDelivery + EngagementHQ - Join the Discussion
Thursday, February 9, 2023 | 12 - 12:30 p.m. ET
Fewer government agencies are content with one-way communications where they can only send information out to their constituents or communities without a way to hear back. Explore how govDelivery and EngagementHQ can close that communication loop and provide insight into how the community views plans and projects.
Topics covered include:
- Managing lists and subscribers
- Reaching and engaging with more residents than ever
- Getting productive feedback on projects
- Reviewing community engagement metrics
Transforming into a Digital City Hall - Government Experience Cloud - Join the Discussion
Thursday, February 16, 2023 | 12 - 12:30 p.m. ET
Government often relies on outdated, time-consuming processes. With a digital city hall, government can promote self-service to reduce the number of calls and walk-ins, saving time internally by moving processes online. Explore how the Granicus Government Experience Cloud can improve internal and external operations, community engagement, resident services, and trust in government.
Topics covered include:
- How to inform residents about available services
- Encouraging self-service to reduce call volume and walk-ins
- What data to leverage to improve CX
Preserving Communities: Public Engagement and Short-Term Rental Compliance - Host Compliance + EngagementHQ - Join the Discussion
Thursday, February 23, 2023 | 12 - 12:30 p.m. ET
Community engagement is a critical prerequisite for any successful short-term rental (STR) program. By engaging the community first, you can ensure your STR policies align with community goals. Explore how Host Compliance and EngagementHQ can go beyond the typical short-term rental regulation process to get meaningful feedback from more stakeholders and transitioning these discussions to an online platform you can moderate.
Topics covered include:
- How to identify, monitor, and collect revenue from STRs operating in your community
- Public engagement tools to inform short-term rental regulations
- STR programs focused on operational efficiency
- Data- and AI-driven short-term rental compliance solutions
Focus on efficiency and self-service - GovQA + govMeetings
Thursday, Mar 2, 2023 | 12 - 12:30 p.m. ET
In recent years government agencies have been asked to accomplish more with fewer resources, so improving processes to save money is top of mind for many government leaders. Manual processes in government are costly and take time away from other important projects. See real examples of how government agencies can cut the costs of manual processes, reduce walk-in correspondence, and decrease the need for phone calls.
Topics covered include:
- Records request workflows and management
- User-specific dashboard
- Redaction
