As a valued customer, we want to make you aware that major US wireless carriers will discontinue shared short codes for all texting providers. Proactive efforts at Granicus are underway to help our SMS customers transition through this industry-enforced change.
This will impact US customers sending text messages to wireless subscribers. If your agency has purchased a customized short code, you will not experience any changes. We will be reaching out to affected accounts, no action is needed from customers at this time.
Our commitment to customers continues as we have determined new SMS options that will provide govDelivery customers with solutions aligned to the new US carrier restrictions.
Stay tuned as we will provide further communications on this topic in the coming months and will directly partner with impacted US customers.