12-01-2022 03:45 AM - edited 12-01-2022 03:46 AM
Within Dashboard we are currently able to set-up additional tabs (assigned to a specific Permission Group) and then anyone in that Permission group can access the tab. Within that tab, they can see and action all the cases for a specific process no matter who the individual tasks may be allocated to.
Example:
With CaseViewer it seems that, in order to be offered the ‘Continue’ option for an open task, you have to be a member of the permission group that the task is currently assigned to.
Because we have 100s of Complaint permission groups and FOI permission groups this would mean each Information Officer and senior Complaints officer would need to be a member of every permission group. Then their standard Open cases view would be full of every open Complaint and FOI and every time a notification email is sent for any Complaint or FOI they would get the email.
This topic was escalated to Email Message on 05-03-2023 05:30 PM by an automatic escalation.
12-01-2022 06:57 AM
We at East Riding of Yorkshire council are in the process of building a 'Contact Us' process and have encountered the same problem. Also as the organisation is doing a re-structure in 2023 we may need to re-create the permission groups and move people around.
I think some valuable functionality that was available in Dashboards as been lost and should be re-produced in CaseViewer or provide the option to use either. Dashboards was a more user friendly module.
12-01-2022 06:59 AM
We at East Riding of Yorkshire council are in the process of building a 'Contact Us' process and have encountered the same problem. Also as the organisation is doing a re-structure in 2023 we may need to re-create the permission groups and move people around.
I think some valuable functionality that was available in Dashboards as been lost and should be re-produced in CaseViewer or provide the option to use either. Dashboards was a more user friendly module.