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Contact Us - file size limits

SBarratt
New Contributor II

I've just submitted a request to increase the maximum file size for customer attachments in Contact Us (part of MyServices).

Currently it's set to 5MB per file - but this is significantly smaller than most photos taken on a phone.

We've had a customer complaint raised because they couldn't submit the photos to support their other  complaint!

 

Do any other Contact Us/ MyServices users have any handy tips on this? I've updated the static text to warn customers upfront about the current limit.

 

1 ACCEPTED SOLUTION

ian_mason
Granicus Employee

Hi - The support team will be able to assist in increasing from your 5Mb setting for Contact Us to the current maximum which is 10Mb. We also are working on this service to align to the recently released new file sizes which will allow file sizes of 15-20Mb.  If you subscribe to release notes you will be notified when this is available.

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3 REPLIES 3

ian_mason
Granicus Employee

Hi - The support team will be able to assist in increasing from your 5Mb setting for Contact Us to the current maximum which is 10Mb. We also are working on this service to align to the recently released new file sizes which will allow file sizes of 15-20Mb.  If you subscribe to release notes you will be notified when this is available.

View solution in original post

SBarratt
New Contributor II

Hi Ian, 

your reply suggests that it's something that can be done at an individual level, but the reply to my support ticket indicates that it's more going to be a case of waiting for a new release (see below)

SBarratt_0-1636453058849.png

 

Hi 

My apologies but i hadn't realised the new file limit feature was still waiting to be released for MyServices. This is currently being tested at the moment and will be in an imminent release. If you keep an eye on the release notes you will be notified

 

Kind Regards

Ian