05-10-2023 01:31 PM
Hello,
I have a user who authenticates using Single Sign On in our environment for GovQA. The user selects stay signed in and checks the box. However whenever using Google Chrome, they continue to be signed out of GovQA. I am unable to determine where the issue is as GovQA is the only application they are signed into in the browser. Previous and even current windows credentials were removed from the Windows Credential Manager. I am looking to see if anyone else has experienced this type of behavior or suggestions for a solution.
This topic was escalated to Email Message on 05-11-2023 12:20 PM by an automatic escalation.
05-12-2023 06:24 AM
Hi there! We have escalated this to our Support team to look into, you should receive a response soon!