As LB Hounslow starts its govService journey I'm curious to understand if anyone has built out a pest control process with online booking and payments. I feel for our pest control officer who is handling all requests by email and thinking that colleagues at other councils may have a simple process that they would be willing to share ?
Welcome to the Community, Toni! If you haven't already, I highly recommend posting this in the UK & Ireland group as well. You'll find many of your peers are active in that group, particularly about govService.
We do but it's not a simple process as we use a system called DRS job manager which allocates the jobs out to officers based on their location, availability & skills for the job. Apart from that the process is quite simple.
