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Escalate Topic

Filter for Duplicates in Service Index


Why does the Service Index duplicate only show the last 100 records, we have accounts I know are not duplicates and I know they are on the duplicate list but we cannot see them because the list only shows the last 100 possible duplicate accounts.

Can we not either have a way to filter by account name / email address for the accounts or allow us to have pages so we can check more than the top 100 accounts. I try to keep on top of the duplicates however as particular times of the year we get influx of account and inevitably a proportion are duplicate account.

We contact the customers to check why they have created a new account and if the other account can be merged but on a number of occasions they do not respond for a few weeks and by then the account have disappeared from the top of the lists. I know we cannot be the only users with this issue.