We at East Riding of Yorkshire council are in the process of building a 'Contact Us' process and have encountered the same problem. Also as the organisation is doing a re-structure in 2023 we may need to re-create the permission groups and move people around.

I think some valuable functionality that was available in Dashboards as been lost and should be re-produced in CaseViewer or provide the option to use either. Dashboards was a more user friendly module.