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Escalate Topic

Contact Us - file size limits

Changemaker II

I've just submitted a request to increase the maximum file size for customer attachments in Contact Us (part of MyServices).

Currently it's set to 5MB per file - but this is significantly smaller than most photos taken on a phone.

We've had a customer complaint raised because they couldn't submit the photos to support their other  complaint!


Do any other Contact Us/ MyServices users have any handy tips on this? I've updated the static text to warn customers upfront about the current limit.