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Escalate Topic

Changemaker III

Hi there. Yes, we're experiencing the same problems here in Sandwell. We have three outstanding showstopper issues with support that until resolved we're not comfortable to progress with the deployment of Casviewer. When asked is Granicus would be moving the publsihed sunset date, their response was "As this doesn’t impact all customers we will not be moving the published sunset date, however, recognising the impact on a limited number of clients such as yourselves we’d be able to extend the sunset on a case by case basis." Hope this helps. If it would help to talk through associated issues/experiences we in Sandwell would be happy to catch up. The impact of replacing Dashboard with something less reliable is just too great for us given the influence and numbers of associated users.