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Escalate Topic

2021 Civic Engagement Benchmark Report

Community Manager
Community Manager


Many of the lessons learned during the pandemic are becoming not only best practices for governments serving their residents, but expected conveniences for a more digitallyconnected population.


Digital engagement through messaging, websites, and public meetings is a priority and a necessity. But what does success look like, what metrics matter, and what best practices are working for other governments? 


Granicus’ Civic Engagement Benchmarks government communicators answer common questions such as:

  1. What does this metric mean?
  2. How do I rate in comparison to my peers?
  3. What are the key takeaways?

Download the 2021 Civic Engagement Benchmark Report.