Hi everyone, the date format in forms, using tokens for todays date, is in UK format and pulls through to the CaseViewer summary fine in UK format. The 'Due Date' in CaseViewer, however, insists on coming through in US format so that the month and da...
Hello, Is anyone else experiencing an issue with newly registered Sharepoint apps when it comes to the Granicus API integration? Historic ones are still working but for any new ones we are getting the following error code: {"error":{"code":"-21470248...
Hi all, I wonder if any of you have come to a definitive conclusion about the following that I've deployed within a process.The process generates a PDF report, based on the elements and comments that have been selected. Within each section, there is ...
As LB Hounslow starts its govService journey I'm curious to understand if anyone has built out a pest control process with online booking and payments. I feel for our pest control officer who is handling all requests by email and thinking that collea...
A Message from Granicus Chief Customer Officer, Gabriele Masili and Granicus Chief Product Officer, Bob Ainsbury We are reaching out about migrating from Data Dump to Realtime Reporting in govService. Some of you have contacted Granicus with concerns...
Hi,has anyone made a dynamic progress bar you can drop into a form?I've been looking at it and can find out how many tabs there are in a form and how many are complete but thought I'd check if anyone's already done it before I pull my hair out trying...
Hi, We are just starting out with GovService and have a question about whether this is possible? If a form contains a repeatable subform from a lookup integration is it possible to iterate through the returned rows in an html field for further custom...
Hi, wanting to know what your thoughts are on Real-Time reporting, and if you don't use it what have you implemented in place of the datadump. Thanks
Within Dashboard we are currently able to set-up additional tabs (assigned to a specific Permission Group) and then anyone in that Permission group can access the tab. Within that tab, they can see and action all the cases for a specific process no m...
On govService forms, by default the form section tabs are a very pale blue. Also, the back, cancel and next buttons, etc are all pale blue. Is it possible to change these to match your website colours and if so, where in the settings would this be ch...
Hello All, Just wondering if anybody has done anything on tables / Matrices within Forms Designer? I would like to be able to present a table to users to complete similar to the one below rather than having to have separate fields displayed one benea...
Hi all,I wonder if anyone has a simple solution for the following. I've found what I think are parts of the answer, but nothing that leads me to a full implementation.I have some text being returned from a db lookup and it's all in capitals. I want t...
Hi everyone, I have followed the setting up a Sharepoint integration https://support.granicus.com/s/article/Setting-up-Sharepoint-Integration? and, as far as the integration is concerned, it appears to be working fine - the integration logs are showi...
We are trying to create a custom address change form for Self account users. We have been using the update profile integration to first add an end date to the current address, then create a new address record. This works perfectly the first time a cu...
Good afternoon all.I have a process that allows for bulk approval. Im having difficulty creating a PDF integration with a page per record approved - as the bulk approval has nested subform. eg subform 1 is a record per employee, each record then has ...
Hi,Is it possible to append a value from a FillTask integration onto the end of a field? For example, a payload a bit like this:{ "case_id": "{caseReference}", "stage_name": "{stageName}", "data": { "textField": "{textField current value} and append ...
We have had an issue with CaseViewer for over a week now. We have been rolling it out to some users and so are parallel running with Dashboard and noticed a discrepancy between the two system. We have reported this to Granicus but just wondered if an...
Hi, Where can I find documentation on how to do advanced customisations with govService? Example: how to apply branding i.e. html, css, how to interface with other websites using APIs, examples of rules? I couldn't find tutorials / examples via googl...
Hi all, After working with govService for some time now, I noticed there is one key feature missing - the ability to tracking form interaction, impressions and conversion. I found that traditional analytic tools (google analytics) are a little compli...
Granicus University is a series of product-specific webinars that cover standard workflows, recent releases, tools, tips, and tricks to help you get more out of your Granicus products. You can sign up for upcoming webinars and watch past recorded web...
At Waltham Forest, we are heavy users of repeatable subforms. Whether it’s capturing data about people living in a household, returning information about waste and recycling collections at a property, or allowing customers to add chargeable products ...
