Within Dashboard we are currently able to set-up additional tabs (assigned to a specific Permission Group) and then anyone in that Permission group can access the tab. Within that tab, they can see and action all the cases for a specific process no m...
Why does the Service Index duplicate only show the last 100 records, we have accounts I know are not duplicates and I know they are on the duplicate list but we cannot see them because the list only shows the last 100 possible duplicate accounts.Can ...
Hi, We are about to launch our first service on the self platform and think it would benefit from a user guide to help the customer update/progress their cases in myservices. Would welcome any advice on what/how anyone else has gone about this.Many t...
Hi everyone, I have followed the setting up a Sharepoint integration https://support.granicus.com/s/article/Setting-up-Sharepoint-Integration? and, as far as the integration is concerned, it appears to be working fine - the integration logs are showi...
We are trying to create a custom address change form for Self account users. We have been using the update profile integration to first add an end date to the current address, then create a new address record. This works perfectly the first time a cu...
Just wondering if other customers are experiencing an issue whereby forms with date fields are erroring when accessed using iPhones running latest iOS (15.4.1) ? And more to the point if anyone has found a good working fix for this issue. Unfortunate...
Hi All, For those of you who have set-up Real Time Reporting, did you encounter an issue where there was no data in the 'submission_data' table? I have set up mapping for a couple of processes and 'Saved and migrated' but am still not getting any dat...
I've just submitted a request to increase the maximum file size for customer attachments in Contact Us (part of MyServices). Currently it's set to 5MB per file - but this is significantly smaller than most photos taken on a phone. We've had a custome...
Hi all, After working with govService for some time now, I noticed there is one key feature missing - the ability to tracking form interaction, impressions and conversion. I found that traditional analytic tools (google analytics) are a little compli...
At Waltham Forest, we are heavy users of repeatable subforms. Whether it’s capturing data about people living in a household, returning information about waste and recycling collections at a property, or allowing customers to add chargeable products ...
